Our Privacy Policy

By contacting Te Korito Alpacas (TEK) or transacting with us through our website, you will provide personal information about yourself. This is necessary to enable commercial activities as detailed below or to allow visits to this farm. TEK complies with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

Information we collect and why

We collect personal information from you in the following circumstances:

• Contact form: Your name, telephone number and e-mail address, to allow us to respond to your enquiry.
• Gift voucher purchases: Your name, e-mail address and phone number, to process your order and deliver your voucher.
• Farm tour bookings: Your name, e-mail address and phone number, to confirm your booking and communicate any relevant details.
• Product purchases: Your name, e-mail address and phone number, to process your order and arrange fulfilment.
• Contact by phone, email, or post: This may also include your physical address.

We collect only the personal information necessary for these lawful purposes. Providing required details is optional, but if you choose not to provide them, we may be unable to complete your transaction or respond to your enquiry.

How we store your information

Your personal information is stored securely in an SQL database on our server. Access is restricted to authorised staff only. We retain transaction-related personal information (including purchases, bookings, and vouchers) for two years from the date of transaction, after which it is securely deleted. Information provided through the general contact form is retained only as long as necessary to resolve your enquiry.

In the event of a privacy breach that is likely to cause you serious harm, we will notify you and the New Zealand Privacy Commissioner as required by the Privacy Act 2020.

Website analytics

The TEK website does not use cookies or any software to identify individual website users. However, we do collect non-identifying information to help us improve our service. This information is collected by Google Analytics. Google has its own privacy policy, which you are recommended to read here.

Information sharing

• When you have authorised us in writing to do so,
• When we reasonably believe we are required or permitted to do so by law,
• For health and safety and/or security purposes,
• Where it is necessary to do so to resolve a complaint you make about us,
• During an emergency situation when it is necessary or desirable to share your personal information with a civil defence or government organisation or another emergency service.

Your rights

Under the Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. You may also raise concerns about how we have handled your information. If you would like to access or correct your information, or make a privacy-related complaint, please contact us on this form, by phone on 021 813 746, or by mail to Te Korito Alpacas, 736 Papaiti Road, RD 14, Wanganui 4584.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

• e-mail us here
• 021 813 746
• 736 Papaiti Road,
  R.D. 14,
  Wanganui,
  New Zealand.

Directions - Once in Wanganui, drive up Somme Parade and when it becomes Papaiti Road (just past the cemetery), travel a further 7.4km alongside the river. We are the first house on the right with a large white letterbox and sign for the farm. On Google Maps we are shown as 'Te Korito Alpacas'.